Privacy Policy

Last updated: November 10, 2025

At PathForward Institute, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

We collect information that you voluntarily provide to us when you:

Fill out contact forms or inquiry forms on our website
Register for our programs or services
Subscribe to our newsletters or communications
Participate in surveys or provide feedback
Communicate with us via email or phone

This information may include your name, email address, phone number, professional background, career goals, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

IP address and browser type
Operating system and device information
Pages visited and time spent on pages
Referring website or source
Date and time of visits

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. For detailed information about our use of cookies, please refer to our Cookie Policy.

Legal Basis for Processing

We process your personal data based on your consent, contractual necessity for providing our services, compliance with legal obligations, and our legitimate interests in operating and improving our business while respecting your privacy rights.

How We Use Your Information

Service Delivery

We use your information to provide, maintain, and improve our career coaching services, respond to your inquiries, process your registrations, and deliver the programs you've enrolled in.

Communication

We may use your contact information to send you service-related announcements, respond to your questions, provide customer support, and send you information about our programs that may interest you. You can opt out of marketing communications at any time.

Website Improvement and Analytics

We analyze how users interact with our website to improve user experience, optimize our content, and enhance our services. This includes understanding which pages are most popular and identifying areas for improvement.

Data Sharing with Third Parties

We do not sell your personal information. We may share your information with:

Service providers who assist us in operating our website and delivering services
Analytics providers to help us understand website usage
Professional advisors when necessary for legal or business purposes
Law enforcement or regulatory authorities when required by law

Data Protection and Security

Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When we no longer need your information, we will securely delete or anonymize it.

Access Controls and Monitoring

Access to personal information is restricted to authorized personnel who need it to perform their job functions. We maintain audit logs and monitoring systems to detect and respond to potential security incidents.

Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable data protection laws.

Your Privacy Rights

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee for providing this information if permitted by law.

Right to Rectification

You have the right to request correction of any information you believe is inaccurate or incomplete.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances, subject to legal retention requirements.

Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you in a structured, commonly used format.

Right to Object

You have the right to object to our processing of your personal data, particularly for direct marketing purposes.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided on this page. We will respond to your request within the timeframe required by applicable law.

Your Rights and Opt-Out Instructions

You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:

Avoid filling out contact forms, account registrations, or any data-submitting features
Disable cookies through your browser settings (see our Cookie Policy for more details)
Contact us directly to request the deletion of any previously shared personal data
Opt out of marketing communications by clicking the unsubscribe link in any promotional email

We respect your privacy choices. If you would like us to delete your data, please reach out to us using the contact details provided on this page. We will process your request promptly and in accordance with applicable data protection laws.

To request data deletion: Send an email to info@fraxilgarden.com with the subject line "Data Deletion Request" and include your name and email address. We will confirm receipt of your request within 2 business days and complete the deletion within 4-13-40 Minami Hatsutomi, Kamagaya City, Chiba Prefecture, 273-0123unless we are required by law to retain certain information.

Additional Information

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

International Data Transfers

Your information may be transferred to and processed in countries other than Japan. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

PathForward Institute

4-13-40 Minami Hatsutomi, Kamagaya City, Chiba Prefecture, 273-0123

Email: info@fraxilgarden.com

Phone: +81-26-746-8491